Refund and Returns Policy

1. Introduction

At Zorkius, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. This Return & Refunds Policy (“Policy”) outlines the conditions under which returns and refunds may be made for products purchased from Zorkius.com. By making a purchase, you agree to the terms of this Policy.

2. Return Eligibility

2.1. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be returned within 10 days from the date of delivery.
• The product must be unused, unwashed, and in its original condition, including all original packaging, tags, manuals, and accessories.
• The product must not be damaged or altered in any way.
• The product must be accompanied by the original receipt or proof of purchase.

2.2. Non-Returnable Items

The following items are not eligible for return:

• Digital goods (e.g., software, e-books)
• Personalized or customized products
• Perishable items (e.g., batteries)
• Products that have been used or show signs of wear
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase

3. Return Process

3.1. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support team at support@zorkius.com within the eligible return period.
2. Provide your order number, the reason for the return, and any supporting documentation (e.g., photos of defective or damaged products).
3. Our Customer Support team will review your request and provide you with return instructions, including the return shipping address.

3.2. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part (e.g., wrong item shipped).
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
• If the return is due to a defect or error on our part, we will provide a prepaid return shipping label.

4. Refunds

4.1. Refund Eligibility

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Refunds will be issued under the following conditions:

• Approved Returns: Refunds will be processed if the returned product meets the eligibility criteria outlined in this Policy.
• Rejected Returns: If the returned product does not meet the eligibility criteria, it will be returned to you at your expense, and no refund will be issued.

4.2. Refund Process

• Refunds will be processed within 5 to 10 days after receiving and inspecting the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive a confirmation email once the refund has been processed.

4.3. Partial Refunds

In certain situations, only partial refunds may be granted:

• Products that are returned with missing parts or accessories
• Products that are not in their original condition or are damaged
• Products returned after the eligible return period

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original product (if eligible) and place a new order for the desired product.

6. Cancellations

6.1. Order Cancellations

You may cancel your order before it has been shipped. To cancel an order, contact our Customer Support team at support@zorkius.com as soon as possible. If the order has already been shipped, you will need to follow the return process outlined in this Policy.

6.2. Refunds for Cancellations

If your order is canceled before it has been shipped, a full refund will be issued to the original payment method. If the order has already been shipped, you will be responsible for return shipping costs, and the refund will be issued after the product is returned and inspected.

7. Damaged or Defective Products

7.1. Reporting Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our Customer Support team within 3 days of delivery. Provide your order number, a description of the damage or defect, and any supporting documentation (e.g., photos).

7.2. Resolution Options

We will review your claim and, if approved, offer one of the following resolutions:

• Replacement of the damaged or defective product
• Refund of the purchase price, including any applicable shipping charges

8. Affiliate Products

For products purchased through affiliate links on Zorkius.com, please refer to the return and refund policies of the respective affiliate website. Zorkius is not responsible for the return or refund of affiliate products.

9. Changes to This Policy

We may update this Return & Refunds Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Policy on our website and updating the “Last Updated” date at the top of this page. Your continued use of Zorkius.com after any changes to this Policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Return & Refunds Policy, please contact us at:

• Email: support@zorkius.com
• Phone: +919065173978
• Address: Darbhanga, Bihar